ManagingCX offer transformational CX training and coaching based upon learning methods of Mastery and Personalised System of Instruction.
Why Choose Us?
Powered by our CX training and coaching, you can can make a difference, engage your organisation, further your career and drive meaningful change on behalf of your customers.
CX Transformation Course:
Our CX Transformation Course is delivered via a blended learning model combining the best of digital classroom flexibility with industry leading personalised mentorship.
Tailored For You
Personalised CX skills GAP Assessment and learning plan.
Course Program
6 Week blended learning program deep diving into the CX competencies, with tangible, personalised outcomes for each student in every module.
Guest Leader Sessions
International guest leader sessions will inspire you and further the CX transformation you are undertaking.
CX Leader Plans
The end of the course is just the beginning with 30, 60 and 90 day action plans delivered to students following certification.
CX Trainers
Let us introduce our founder Anita Siassios and our training partner Lynn Hunsaker
Anita Siassios is a Customer Experience and Project Management consultant and speaker. Anita’s passion is connecting customer and culture to empower customer-centric growth. With over 30 years’ experience, her expertise stretches across the globe specialising in Technology, Finance, Operations and volunteer work in Health and Aged Care.
Anita’s consulting work and professional speaking is designed to create and sustain a customer-centric culture, build team capability and help organisations transform their customer experiences. Anita is the founder of the award-winning Customer Experience Professionals Association(CXPA) Melbourne Network where she strives to uplift the skill of CX professionals. Anita is a Certified Customer Experience Professional (CCXP), certified Forrester CX-Pro, winner of the CXPA 2018 Extra Mile Award, Australian Ambassador and judge for International Customer Experience Awards (2018 and 2019).
Lynn Hunsaker is a CCXP Recognised Training Provider, CCXP and serves on the Board of Directors for Customer Experience Professionals Association(CXPA). She led customer experience transformation for over 25 years at Fortune-250 companies. Winner of CustomerThink Hall of Fame award, CustomerThink author of the year 2017 and 2015, American Marketing Association Chapter Excellence Award as president of Silicon Valley AMA, author of 6 benchmarking studies and 3 handbooks including Innovating Superior Customer Experience, and numerous thought leader lists. ASQ Certified Quality Manager, MBTI Certified Practitioner, CXPA Certified Customer Experience Professional (CCXP), AMA Professional Certified Marketer (PCM).Adjunct professor at University of California Santa Cruz Silicon Valley Extension; taught 5 years at University of California Berkeley Extension, San Jose State University, Mission College.
